Member Retention
Renewal Decisions Are Influenced By Member Experience
A highly competitive market is characterized by competing priorities, conflicting motivations, a disconnected member experience, and, ultimately, losing focus on the demographic segments with critical membership needs. Churn rates for the Medicare market have risen from 8% to nearly 12% over the past decade, and they are expected to rise in coming years. In terms of financial loss and increased costs, churn for health plans can amount to hundreds of millions of dollars.
Chief Revenue Officer
“The competition is fierce! Costing is no longer a sustainable differentiator for us.’
“The new entrants are coming up with niches.”
VP, Sales
“Most of our members are no longer engaging with our traditional communication channels.”
“We desperately need to monitor and engage on digital channels to retain customers”
VP, Client Advocacy
“With the extended switching window, our churn is at an all time high!”
“How do we keep track of potential churning members based on their behavior?”
Predixion Insights – Build A Truly Actionable, Member Experience Driven Strategy
Predixion Insights help Health Plans identify members who are likely to disenroll and provides recommendations for members who require high, moderate, and low touch engagement. Make data-driven decisions to retain your members with:
