Renewal Decisions Are Influenced By Member Experience
A highly competitive market is characterized by competing priorities, conflicting motivations, a disconnected member experience, and, ultimately, losing focus on the demographic segments with critical membership needs. Churn rates for the Medicare market have risen from 8% to nearly 12% over the past decade, and they are expected to rise in coming years. In terms of financial loss and increased costs, churn for health plans can amount to hundreds of millions of dollars.
Predixion Insights – Build A Truly Actionable, Member Experience Driven Strategy
Predixion Insights help Health Plans identify members who are likely to disenroll and provides recommendations for members who require high, moderate, and low touch engagement. Make data-driven decisions to retain your members with: