Website Privacy Policy

Overview

Your privacy is very important to Health Chain LLC. (“Health Chain,” “we,” and/or “us”). We are dedicated to the responsible collection, use, maintenance and disclosure of personal information and are committed to comply with applicable privacy rules and regulations. This Privacy Policy explains how we collect, use, and share information collected from including its current and future affiliated entities, including our sister company iNetFrame Technologies, domain and subdomains as well as any software, platform, or application owned or licensed by Health Chain(collectively, the Services).

This policy does not apply to information collected through other means such as by telephone or in person, although that information may be protected by other privacy policies. In addition to the activities described in this Privacy Policy, we process information provided by our customers when they use our Services. Our customers use our Services to run their businesses and provide Services to their end users, which involves collecting information about their end users. To understand how a customer uses information about you, please refer to the customer’s privacy policy. Any information you provide, including any personal information, will be transferred to and processed by a computer server located within the United States.

This Privacy Policy is incorporated into and subject to the Terms of Use and any terms of any subscription or user agreement entered by you (by accepting a click-wrap agreement or otherwise) for availing the Services (“User Agreement”)

Cookies and Tracking

The Company may use various technologies, including cookies, tokens, tags, web logs, web beacons, scripts, and web server logs to gather automatically collected information and may aggregate this information from our website visitors or to enable certain features of our website. This information may include demographic data, technical information about the technology (e.g., phone, computer) used to connect to our website, web browser information, your IP address, and browsing behavior such as pages visited and how often they are visited (“Activity Information”). We may also use third-party analytics companies to provide these services

We may also allow third-party service providers to use cookies and other technologies to collect information and to track browsing activity over time and across third-party websites such as web browsers used to read our websites, which websites are referring traffic or linking to our websites, and to deliver targeted advertisements to you. We do not control these third-party technologies and their use is governed by the privacy policies of third parties using such technologies.

For more information about third-party advertising networks and similar entities that use these technologies, see  www.aboutads.info/consumers, and to opt out of such ad networks’ and services’ advertising practices, go to  www.aboutads.info/choices and  www.networkadvertising.org/choices. Once you click the link, you may choose to opt out of such advertising from all participating advertising companies or only advertising provided by specific advertising companies. Please note that to the extent advertising technology is integrated into our website, you may still receive advertisements even if you opt out of tailored advertising. In that case, the ads will just not be tailored. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.
Activity Information is captured using various technologies and may include cookies. “Cookies” are small text files that may be placed on your computer when you visit an Online Service or click on a URL. Cookies may include “single-session cookies” which generally record information during only a single visit to a website and then are erased, and “persistent” cookies which are generally stored on a computer unless or until they are deleted or are set to expire. You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all the features on our website.

In addition, you may also have additional means to manage the collection of Activity Information by:

  • Managing the use of “flash” technologies with the Flash management tools available at Adobe’s website;

  • Clicking on the available “Opt-Out” link at the bottom of the applicable home web page;

  • Visiting Google to “Opt-Out” of display advertising or customize Google display network ads; and/or

  • Clicking on the SessionCam “Opt-Out” link.

Please note that we do not currently respond to web browser “Do Not Track” signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or our website because, among other reasons, there is no common definition of such signals and no industry-accepted standards for how such signals should be interpreted.

We gather Activity Information about you in order to improve the quality of our services, such as the best method and time to contact you. Without limiting the other ways in which we may use Information as described herein, we may otherwise use and disclose your Activity Information unless restricted by this Policy or by law. Some examples of the ways we use your Activity Information include:

  • Customizing your experiences, including managing and recording your preferences;
  • Authenticating your account information;
  • Marketing, product development, and research purposes;
  • Tracking resources and data accessed on our website;
  • Developing reports regarding website usage, activity, and statistics;
  • Assisting users experiencing problems with our services;
  • Updating and servicing our website;
  • Enabling certain functions and tools on the website; and
  • Tracking paths of visitors to our website and within our website.

As described above, we may use tracking technologies that allow us to recognize your device when you return to our website within a period of time, as determined by us, and to support automatic login to your website. To maintain your privacy, you should affirmatively log out of your account prior to your session ending (whether you end your session or we end your session, for example if our website has “timed out” – i.e. we have ended your session automatically after a period of inactivity as determined by us in our sole discretion). Unless you affirmatively log out of your account, you may be automatically logged back in the next time you, or any user of your devices visits our website

Your Personal Information

This website may include web pages that give you the opportunity to provide us with personal information about yourself. You do not have to provide us with personal information if you do not want to; however, that may limit your ability to use certain functions of this website or to request certain services or information. We may use personal information for a number of purposes such as:

  • To respond to an email or particular request from you.
  • To personalize the website for you.
  • To process an application as requested by you.
  • To administer surveys and promotions.
  • To provide you with information that we believe may be useful to you, such as information about health products or services provided by us or other businesses.
  • To perform analytics and to improve our products, websites, and advertising.
  • To comply with applicable laws, regulations, and legal process.
  • To protect someone’s health, safety, or welfare.
  • To protect our rights, the rights of affiliates or related third parties, or take appropriate legal action, such as to enforce our Terms of Use.
  • To keep a record of our transactions and communications.
  • As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.

We may use personal information to contact you through any contact information you provide through this website, including any email address, telephone number, cell phone number, text message number, or fax number. Please see the section below titled “Our Online Communications Practices.”

We may also share personal information within the Company, and we may combine personal information that you provide us through this website with other information we have received from you, whether online or offline, or from other sources such as from our vendors. For example, if you have purchased a product or service from us, we may combine personal information you provide through this website with information regarding your receipt of the product or service.

The Effective Date of this Privacy Policy is Jan 1, 2021.

Changes to this Website Privacy Policy

We may change this policy. If we do so, such change will appear on this page of our website. We will also provide appropriate notice and choices to you, on this website and in other appropriate locations, based on the scope and extent of changes. You may always visit this policy to learn of any updates.

Social Media Disclaimer

Are you using social media? So are we! We encourage you to read, share, follow us and provide commentary on Facebook®, Twitter®, Pinterest®, Instagram® and other social media sites. Before you post, please make sure you read our social media disclaimer:

We are under no obligation to screen or monitor your posts or any other User Content, however, we do make a reasonable effort to monitor participation to ensure that you stay on topic, are courteous and avoid making offensive comments. Your posts and User Content must adhere to the following requirements and cannot:

Sharing Personal Information

We will only share your personal information with third parties as outlined in this policy and as otherwise permitted by law.

We may share personal information if all or part of the Company is sold, merged, dissolved, acquired, or in a similar transaction.

We may share personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to other visitors.

If you submit information or a posting to a chat room, bulletin board, or similar “chat” related portion of this website, the information you submit along with your screen name will be visible to all visitors, and such visitors may share with others. Therefore, please be thoughtful in what you write and understand that this information may become public.

We may also share personal information with other third-party companies that we collaborate with or hire to perform services on our behalf. For example, we may hire a company to help us send and manage email, and we might provide the company with your email address and certain other information in order for them to send you an email message on our behalf. Similarly, we may hire companies to host or operate some of our websites and related computers and software applications.
This website may permit you to view your visitor profile and related personal information and to request changes to such information. If this function is available, we will include a link on this website with a heading such as “My Profile” or similar words. Clicking on the link will take you to a page through which you may review your visitor profile and related personal information. We do not sell your personal information to anyone at any point of time.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may exercise the following rights:

  • Right to Know and Access. Subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations, you may submit a verifiable request for information regarding the: (1) categories of Personal Information collected, sold, or disclosed by us; (2) purposes for which categories of Personal Information are collected or sold by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you during the past 12 months.
  • Right to Delete. Subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations, as well as subject to certain exceptions, you may submit a verifiable request that we delete Personal Information about you that we have collected.
  • Right to Equal Service and Price. You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations.
  • Shine the Light. You may request information once per calendar year about our disclosures of certain categories of Personal Information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing using the How to Contact Us section below.

To exercise your rights under the CCPA, please contact us via our Contact Us section.

To authorize an agent to make a request to know, delete, or opt out on your behalf, please send a written authorization signed by you and the authorized agent to us via the Contact Us section below.

Website and Information Security

We maintain reasonable administrative, technical and physical safeguards designed to protect the information that you provide on this website. However, no security system is impenetrable, and we cannot guarantee the security of our website, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet, and we are not liable for the illegal acts of third parties such as criminal hackers.

Our Online Communication Practices

We may send electronic newsletters, notification of account status, and other communications, such as marketing communications, on a periodic basis to various individuals and organizations. We may also send email communications regarding topics such as general health benefits, website updates, health conditions, and general health topics. We offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications. As examples, you may opt out as provided for in a specific email communication or contact us as described below in the section “Contact Us.” Please be aware that opt-outs may not apply to certain types of communications, such as account status, website updates, or other communications.

Children’s privacy

We will not intentionally collect any personal information from children under the age of 13 through this website without receiving parental consent. If you think that we have collected personal information from a child under the age of 13 through this website, please contact us.

Social Media Disclaimer

Are you using social media? So are we! We encourage you to read, share, follow us and provide commentary on Facebook®, Twitter®, Pinterest®, Instagram® and other social media sites. Before you post, please make sure you read our social media disclaimer:

We are under no obligation to screen or monitor your posts or any other User Content, however, we do make a reasonable effort to monitor participation to ensure that you stay on topic, are courteous and avoid making offensive comments. Your posts and User Content must adhere to the following requirements and cannot:

  • Contain any third-party material including logos, drawings, tattoos, photographs, pictures, sculptures, paintings and other images or works of art, phrases, trademarks, trade secrets or other items without explicit prior written permission to use such materials
  • Contain sexually explicit, graphic, gratuitous or unnecessarily violent content or defamatory or derogatory content against any ethnic, racial, gender, religious, sexual orientation, professional or age group or contain any pornographic or nude material
  • Contain any private information about yourself or any other individual, including without limitation, information related to the health of the individual, financial information about the individual or any identification or account numbers related to the individual, with or without their permission or consent
  • Contain any software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment
  • Contain any advertising, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or promote illegal activity and/or illegal contests, sweepstakes, gambling, including any online casino, sports books, bingo, poker or any other form of solicitation

We reserve the right to edit comments for content, remove off-topic contributions, delete offensive comments or remarks, block offensive contributors and delete actual or suspected spam content from any Social Media site. Please be aware that once you post something online, there is the potential for numerous individuals to read your words, even years from now. Therefore, we suggest that you exercise caution when posting on any social media sites and that you not disclose personally identifiable information like your location, medical record number, personal medical information, financial information, etc. We are not responsible for the content of any comments or responses posted by others to any website or social media site managed or monitored by Health-Chain. We do not control the placement of any marketing or advertising displayed on our pages by social media or third-party organizations. The inclusion of links to other websites does not imply any endorsement of the material on the websites.

Please remember that information posted on any of our social media platforms is for general informational purposes only and should not be considered medical advice and should not replace a consultation with your health care professional. Always consult an appropriate health care professional for your specific needs. If you are experiencing a medical emergency, call 9-1-1 or your local emergency number. Some treatments mentioned on social media formats may not be covered by your health plan. Please refer to your benefit plan documents for information about coverage.

We reserve the right to respond to any post or User Content and may occasionally privately request your contact information to assist offline with your consent by routing the matter to the appropriate persons or department for further handling.
All trademarks are the property of their respective owners.

Your Consent

By using our Services and/ or by providing your information, you consent to the collection and use of the information you disclose on the Services by Health Chain in accordance with this Privacy Policy. If you do not agree, please do not use or access our Services.

Changes to this Privacy Policy

We may change this Privacy Policy and will post any changes on this page. The revised version will be effective when it is posted. We will also provide appropriate notice and choices to you, through the Services, by email, or other communication, if we materially change the ways in which we use or share personal information previously collected from you through the Services. You may also visit this Privacy Policy to learn of any updates.

Contact Us

To contact us regarding this policy and our related privacy practices via email [email protected] or
write to us at our offices at Health Chain offices at
5830 Granite Pkwy
STE #100-284, Plano
TX 75024

If you believe we or any company associated with us has misused any of your information, please contact us immediately and report such misuse.

Health Chain Omega Patient Application

Last Updated: February 3, 2023

This Privacy Policy describes Health Chain’s information collection practices in connection with use by patients of the Health Chain Omega Patient Access Application (“Application”) and through other interactions and/or communications you have with us.

Consent of Use of Personal Information

By accepting our Terms of Use, you consent to the collection, use, storage, and disclosure of personally identifiable information as outlined therein and in this Privacy Policy.

Information We Collect

The information Health Chain collects from you depends on your activities and use of our Application. Information you provide to us may include, but is not limited to the following types of information (collectively referred to herein as “Information”):

  • Account and Profile Information: When you register and use the Application, we may collect any information about you such as your name, title, email address, phone number, address, payment information (when and if applicable), and similar information by which you may be personally identified (“Personal Information”). We may collect this information directly from you or from another user (administrator or other authorized person).

  • Health Information: In using our Application, you may also provide us with, or authorize us to obtain from third parties on your behalf, Protected Health Information, or PHI, as such term is defined under HIPAA. This may include but is not limited to (i) Information about your health care providers and/or your health care coverage; and (ii) Health information that might be included in electronic health or medical records (including medications) or Medicare claims and encounter data. For the avoidance of all doubt, as between you and Health Chain, you are solely responsible for determining uses and disclosures of your personal health information and the potential impact such uses, and disclosures might have on your family members when it involves data regarding genetic and family health histories.

  • Information from Third Party Sources: In conjunction with your use of the Application, we may obtain information about you from our partners, service providers and other sources and add it to information we otherwise have about you. In addition, Health Chain may also collect certain information about you automatically through your smartphone and/or other wearable devices. Your smartphone and/or wearable device(s) may have a built-in app that allows you to collect Your Information on the same device on which Health Chain’s app is also loaded and store and share Your Information with us and with other apps and devices. For example, we may automatically collect data via Apple’s health application and HealthKit and you may enable sharing between Health Chain, Apple and other health applications as well as choose which information is shared. You may also enable sharing between Health Chain and cloud-based health and fitness platforms and applications such as Google Fit. Because the settings in your smartphone and/or wearable device(s) and such other apps will affect how your information is used and disclosed, it is important that you review the privacy policies and settings of those applications and platforms.

How we Use Information

We may use the Information we collect for a variety of purposes, including to:

  • Provide, operate, maintain, improve, promote, and personalize our Application to you;

  • Communicate with you, including responding to your comments and questions; providing customer service and support; providing you with information about the Application, including technical notices, security alerts, changes in our terms, administrative messages, or advertising or marketing messages; and providing other news or information about us and our partners;

  • Investigate and prevent fraudulent transactions, unauthorized access to the Application, and other illegal activities;

  • Monitor and analyze trends, usage, and activities in connection with the Application to better understand how users access and use our Application, both on an aggregated and individualized basis, in order to improve the Application and our services to our customers, and for other research and analytical purposes. We may combine and compile your Information with other individuals’ Information for the purpose of analysis.

When we Share Information

To the extent that you provide us with Information, we will use and disclose it only to the extent disclosed and permitted in this Privacy Policy. We apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of the Information we store and process on your behalf. We may share Information in the following ways:

  • With your consent. We will share Your Information with companies, organizations, or individuals outside of Health Chain when we have your prior proper consent to do so, except as otherwise specified herein.

  • With our vendors and other third parties. We may share Information with third party vendors, service providers, contractors or agents who perform function or services on our behalf. In each such case, any third-party service provider will only have access to the Information to the extent such access is necessary to perform their functions and pursuant to the execution of the appropriate agreements that require them to fully comply with our data protection policies, application state and federal privacy and security laws, and this Privacy Policy. In addition to the foregoing, Health Chain may also share aggregate or other non-personal Information that does not directly identify you with third parties in order to improve the overall experience of the Application and the Health Chain services and/or products, generally.

  • For Compliance with application laws and/or protection of our rights. We may use and disclose the Information to a third party if we believe that disclosure is reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our agreements, policies and terms of service; (iii) to protect our operations and the security or integrity of the Health Chain Application and/or any other Health Chain product or service; (iv) to protect the property, rights, and safety of Health Chain, you, our customers or the public from harm or illegal activities; or (v) to investigate and defend ourselves against any third-party claims or allegations and to allow us to pursue available remedies or limit the damages that we may sustain.

  • We may share or transfer the Information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In the event of such an event, an acquiring company will be responsible for informing you about material changes to the way your data is used.

For the avoidance of all doubt, Health Chain does not rent, sell or share any Information with other persons for marketing, advertising, or other purposes, without your permission.

How we Secure your Information

With regards to the collection, retention, and use of the Information, we comply with all local, state and federal privacy laws regulating the transmission, processing and storing of health information, including the Health Insurance Portability and Accountability Act of 1996, as amended from time to time, together with the regulations adopted thereunder (“HIPAA”). We also comply with the CARIN Alliance Code of Conduct, Veterans Affairs API Terms of Service, ONC Model Privacy Notice, and the rules and regulations of the Centers for Medicare & Medicaid Services. References in this Privacy Policy to “data” applies to all types of data, including de-identified, anonymized or pseudonymized data.

Maintaining the privacy and security of the Information is of absolute importance to us. Health Chain has implemented appropriate safeguards to prevent unlawful use or disclosure of information. These include administrative, physical, and technical security safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of information we receive, maintain, or transmit. Nevertheless, while security of information is of tremendous importance to us, no data transmission (over the internet or any wireless network) or method of electronic storage can be guaranteed to be 100% secure. In the event of a security breach, we will notify affected individuals, regulatory authorities, and others consistent with requirements under federal and state law or contractual obligations.

Information Retention

Health Chain’s collection, use, and disclosure of information are generally governed by this Privacy Policy and by law, including, but not limited to HIPAA. Information maintained to provide the Application to our customers is retained only for as long as we have a valid business purpose to retain such information, and as further required in accordance with applicable law. Health Chain may retain the Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements and other authorized uses under this Privacy Policy. Upon termination of your Application account, you can request deletion of the Information. For accounts that have been dormant with no activity for an extended period of time, we will contact individuals directly prior to removing the account and associated health information. Please note that if you are an individual user, closing your account affects only the Information that is stored on the Health Chain Omega Application. It does not affect, alter or accomplish the deletion of any of Information that is stored or maintained on other systems, such as those of your healthcare providers, health insurance company or our other customers that may have, with your permission, provided us with the Information. Health Chain indefinitely stores non-Personal Information.

Access and Changes to your Information

You may modify the Information that you have submitted by logging into your account and updating your profile information. You may discontinue use of the Application, and Health Chain’s use of the Information, by contacting [email protected]. In the event you withdraw your consent for use of the Information, Health Chain will permanently delete all of your health data from our data stores and the Application. However, your Personal Information may persist in Backup Files for up to a year and in our Audit Files for longer periods of time consistent with federal and state laws as well as private organization guidelines that pertain to analogous categories of data and information.

Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Application for a period of time. You may also contact us directly if you would like to review, correct, amend, delete or otherwise limit our use of the Information that has been previously provided to us by contacting us at [email protected]. Although we will use reasonable efforts to do so, it may not be technologically possible to remove from our systems every record of the Information. The need to back up our systems to protect information from inadvertent loss means a copy of the Information may exist in a non-erasable form that will be difficult or impossible for us to locate or remove.

If you have used our Application to share information with another user or a third party, you will not be able to access, update, or delete that shared information. You will need to contact that other user or third party directly. Further, if another user of our website or services submits information that identifies you, you will not be able to access, update, or delete that information.

Additionally, we may have independent obligations under applicable laws or regulations to retain such information indefinitely. We also retain copies of data stored by our website for indefinite periods of time for disaster recovery and business continuity purposes.

Children’s privacy

Health Chain’s Application is not intended for use by individuals under the age of 18. By using this Application, you warrant that you are 18 years of age or older.

International users

Our Application is hosted, and is intended for users located within, the United States. No one located outside of the United States should access the Application or provide us with individually identifiable information.

Acceptance and Updates to this Privacy Policy

By using our Application, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Application. We may update this Privacy Policy by posting changes on our website or otherwise notify you directly. Any Privacy Policy changes will be effective for all information that we maintain, even information in existence before the change. Your use of our Application following any changes to the Privacy Policy signifies your acceptance of those changes.

Contacting Us

If you have any questions or concerns about the Privacy Policy or Health Chain, please email us at [email protected].